How to convince the hotel’s CEO of the benefits of using Quotelo?
Our answer here!Luxury haven
Embrace Best Practices
for MICE and Group Customer Journeys...
...a necessity for luxury hospitality
Do you still offer an online form for MICE and Group inquiries?
Haven’t you digitized your Group / Event / Seminar customer journey yet?
Are you still forcing your clients to pick up the phone to get a quote?
Deliver the finest first impression through a unique digital experience
You don’t have two chances to make a good first impression! This holds even truer in the realm of luxury havens.
So why treat the MICE quote request as an afterthought on your website?
An online form, a simple email address, or even a contact number to call – these are the first experiences that some luxury hotels still offer today for receiving MICE quote requests on their website.
In this regard, both the digital room reservation process and the group/event/seminar quote request process should be among the top priorities for a luxury haven.
In today’s world, not digitizing the quote request process is a missed opportunity, considering how much customers value autonomy and how costly it can be for them to pick up the phone…
Quotelo is to MICE and GROUP what the booking engine is to room reservations!
It’s a substantial boost for the branding of a luxury haven hotel!
Indeed, Quotelo seamlessly integrates with your establishment’s website through a ‘request a quote’ button, guiding the customer into an immersive, comprehensive, personalized, and enjoyable quote request journey. It marks the end of dull quote request forms. The quote generation platform, along with the accompanying images, is fully customized to uphold your establishment’s visual identity.
Your luxury haven's image is our top priority.
Unveil your dedicated Quotelo platform tailored for MICE and GROUP requests, adorned with the colors of your establishment and featuring your iconic images. Dive your clients into the heart of your universe from their very first click.
Bid farewell to laborious descriptions over the phone by your sales team, attempting to paint a vivid picture of your venues. Let us simplify things for you!
With our request for proposal engine, your luxury hotel offers a far more immersive approach. Provide your clients with a captivating experience as they explore your MICE and GROUP offerings while revealing their needs. Our solution transforms these elements into personalized, tailor-made quotes that await validation by your sales team before sending.
Integrate our MICE and GROUP Booking Engine into your website. Offer a visual immersion into your rooms, dining spaces, activities, and more. Allow your clients to gradually delve into the very essence of your establishment.
Embrace this competitive advantage before your peers offer this experience on their site! This technology is a MUST-HAVE and is becoming a standard. Equip yourself now to reinforce your hotel brand image.
Deliver an unparalleled experience to your clients from the moment they express their request.
Envision a seamless and intuitive sequence of screens, presenting only the relevant options based on the client’s evolving understanding of their needs!
Quotelo’s Booking Engine won’t suggest the “floral decoration” option if it’s not available in your services or through your partners. Similarly, it won’t propose it if the client is looking to rent a meeting room or a half-day study session. This option will be prominently featured for events such as weddings, communions, bachelorette parties, or corporate events, for instance.
Likewise, room selection can vary according to your establishment: some prefer showcasing all available options, while others aim to guide the choice based on group size, room configuration, and necessary amenities from the offerings you provide.
Quotelo’s Booking Engine adapts to your commercial policy and communication strategy, ensuring an unparalleled experience!
In your clients’ eyes, what do they think when :
- They land on your website and encounter a simple online form for requesting a quote.
- And they have to wait for a sales representative to reach out to understand their needs.
- And they patiently listen to the sales pitch.
- And they have to repeatedly explain their requirements for the salesperson to grasp the details.
- And they continue waiting for a budget estimate.
- And they have to print, sign, scan, and return the quote.
- And they need to make follow-up calls for any changes.
It’s straightforward: they perceive the hospitality industry as either “under-digitized” or, at best, “in the process of digitalization.”
Certainly, your luxury haven isn’t projecting the desired image since the customer experience lacks seamless fluidity.
So, what are you waiting for to implement a MICE and Group Booking Engine to avoid this perception?
Now is the time to convince your leadership that a digital transformation for Group / Event / Seminar requests is essential to, among other things, elevate your image and enhance the online customer journey. (And your sales team will be on board, as Quotelo also streamlines 98% of quote drafting, removing administrative and time-consuming tasks from their responsibilities.)
Harmonize Your Image Across Every Platform
From the website to quotes and invoices, Quotelo immerses your clients in the captivating experience of your establishment.
Quotelo also streamlines the process of creating quotes for groups, events, and seminars, lightening the load for your sales team.
Every client who makes a reservation through the online booking engine generates an entry in the quote… But what will capture the attention of your luxury haven is that:
- The brand identity is preserved in the quote.
- The quote skillfully combines marketing brochure, business proposal, and pro-forma quote. The quote offers digital upselling opportunities.
- The quote showcases images of the establishment, rooms, dining, venues, and extras.
- The quote is immersive and seamlessly aligns with the Booking Engine experience.
Just as clients were impressed by the Booking Engine, the quote will leave an equally lasting impression: your hotel brand will be imprinted deeply in the minds of clients, easily surpassing competitors not equipped with Quotelo.
Quotelo, in its relentless pursuit of excellence for your establishment, goes beyond the mere booking engine or quote…
Your quotes go digital, that’s a given, but the signature process becomes electronic! An incredible simplification for the client! With just 2 clicks, a code sent by email, and the quote is signed, with a strong legal validity to ensure the security of both your client and your establishment.
But that’s not all…
The payment of the deposit is also made enriching! Previously, your colleagues had to regularly check if the deposits for signed quotes had been paid by the clients. With Quotelo, the client pays more quickly, as they automatically receive the deposit invoice and can pay it in just one click!
Quotelo integrates instant SEPA bank transfer payment into the booking engine: the client clicks on their bank’s logo, goes through their bank’s authentication, and the transfer is already on its way to your establishment’s account. At the same time, Quotelo is informed of the payment made and the confirmation of the client’s signature through the payment of their deposit.
All of this happens in a visual environment that is uniquely yours, with photos of your establishment and your logo on the payment page!
All post-signature interactions are also managed within the online application, seamlessly integrated into your visual environment.
This encompasses the pre-stay or pre-seminar questionnaire, covering the typical questions posed a few days before the event.
From room listings to accommodating dietary restrictions, along with seminar break schedules and contact details for the on-site coordinator, everything is addressed digitally and within the visual framework of your establishment. This sustains the client’s immersion in your world, from their initial inquiry all the way to their arrival.
In this way, you maintain control over your online presence and the impression left on the client from their very first interaction with the booking engine, throughout their stay, encompassing the quote, advance payment, and pre-stay/pre-seminar form.
Our clients testimony
“I recently used Quotelo for the first time, and the experience was truly enjoyable. The journey was tailored to my needs, so I wasn't overwhelmed with a barrage of information. Instead, I was expertly guided based on my specific request. The photos beautifully depicted each of my choices throughout the process.
It was truly refreshing to engage in a playful journey rather than the conventional form-filling and phone call from a sales representative extolling the virtues of their establishment.”
“It's simple – I made inquiries at four different high-end hotels. For three of them, I had to send an email, describing my conference request in text, and then had to repeat everything two days later when a sales representative finally decided to call me.
However, with Maison Montmartre, I was guided online through a clear process. I was immersed in the hotel experience and couldn't miss any detail in my request. Plus, I received the quote just 10 minutes later.
So, in your opinion, which hotel do you think I chose?”
“I had the significant responsibility of selecting the venue for our annual gathering for the marketing teams.
My teams provided me with 3 quotes.
One of them had a VAT error, so I didn't choose it.
Another offered great services, but the quote was less appealing compared to the third one, which was slightly more expensive. However, with the third option, we knew exactly what we were getting, could see the services included, and I had a digital quote that I could view and electronically sign on my smartphone.
I only had to make a call to the third option for a few more details, and I signed it right away. Unconsciously, the quality of the quote probably played a role in its favor.”
“I was amazed to witness how quickly our teams on the ground embraced the digital transformation of our establishments in the MICE and GROUP segment. The change management process was remarkably swift: within a week, all our receptionists were proficient in using Quotelo, and the application was generating all quotes, schedules, function sheets, and reminders. The cloud mode also allows me to connect from anywhere to monitor real-time MICE and GROUP statistics!”
Establish a lasting presence of your establishment in your client's mind: harness the power of memory (mnemonic bias)
- Streamlined Request for Quote Process ✅
- Simplified Electronic Signature of Quotes ✅
- Digitalized Modification Requests ✅
- One-Click Deposit Payment ✅
- Integrated Pre-stay / Pre-event Questionnaire ✅
Envision a seamlessly orchestrated experience, an absolute harmony in every interaction with your establishment, thereby crafting a memorable and controlled hotel brand image.
Each step, from the initial inquiry to the event itself, will be infused with a unique digital experience, propelling you to the forefront and leaving an indelible mark in your clients’ minds, both before and after their decision!
Meet Your Clients’ Expectations by Providing Them with an Unparalleled Personalized Guide and an Exceptionally Relevant Online Process for Their MICE or GROUP Requests.
Even event agencies, accustomed to sending standardized requests to all their hotel partners, are eager to understand why establishments struggle to provide quotes more quickly. Often, the reason is that the requests do not align with the capabilities of the establishments:
a group that is too large for the available room capacity requests that are too demanding compared to what the establishment can offer short timelines, etc.
Thanks to the online request process via Quotelo’s Booking Engine, both end clients and event agencies can receive quotes within minutes and, most importantly, they clearly understand the reasons for not receiving quotes from your establishment. The Booking Engine limits the proposals to the services actually offered, avoiding any confusion. As a result, your clients will be pleasantly surprised not only by the speed of processing but also by the ease of adjusting their request to match your establishment, if it truly aligns with their needs!
Every element, from photos to descriptions, including each line of the quote and every question asked on the Booking Engine, is carefully weighed, analyzed, and harmonized to perfectly tailor to the client’s profile.
This is what Quotelo does – it analyzes your hotel’s clients’ profiles to build a tailored Booking Engine:
- If you have a golf course, the Booking Engine will offer an experience tailored for ‘golfers.’
- If you offer thermal baths, the Booking Engine will provide a ‘thermal cure’ experience.
- For corporate clients, the journey will be specific for ‘companies,’ different from the one for ‘associations,’ as the offered services might vary.
- For bachelor parties (stag parties) or bachelorette parties (hen parties), the offered activities will differ from those aimed at a company hosting their annual conference.
Furthermore, the sequence of steps on the Booking Engine can vary from one request to another. For instance, for a golfer requesting a quote, it might be more relevant to showcase golf courses first, followed by the number of nights. By viewing the courses and photos, the client might be tempted to extend their stay, increasing spending.
By being among the first establishments to offer such a personalized digital journey, you will leave an unforgettable mark on your clients, making your establishment an indelible memory.
Trust the #1 in
MICE and GROUP digitalization
for quotes / planning / function sheets.
MICE and GROUP digitalization
for quotes / planning / function sheets.
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