How to convince my Hotel Director of the benefits of using Quotelo?Our answers there !
How About Elevating
Your Online Customer digital Journey
for MICE and Group Experiences?
Do you still offer an online form for MICE and Group inquiries?
Haven’t digitized your Group / Event / Seminar customer journey yet?
Are you still requiring your clients to pick up the phone to book a venue?
Are you a luxury Hotel Marketing Manager? In that case, you combine various skills: promoting the hotel’s brand image, internal and external hotel communication, ensuring consistent branding across all platforms, creating digital content (text, images, videos on the internet, social media, etc.). You also manage platform engagement, handle agency and partner relationships, oversee SEO and performance, and contribute creative ideas to web projects to increase traffic across digital platforms and enhance hotel visibility.
One of the key drivers to achieve your goals is the simplicity of booking on the hotel’s website.
In this regard, the digital room reservation journey and the group / event / seminar inquiry process should be the top priorities for the Hotel Communications Manager.
While room reservations are well-handled, the inquiry process for groups, events, and seminars often lags behind with an outdated online form, a simple email address, or even just a phone number to call.
In today’s world, failing to digitize the inquiry process is a missed opportunity, considering how much customers value autonomy and how inconvenient it can be for them to make a phone call.
Quotelo is to MICE and GROUP what a booking engine is to room reservations!
Thus, it offers considerable support to the Hotel Communications Manager. Quotelo seamlessly integrates into your establishment’s website through a button that leads customers to an immersive, comprehensive, personalized, and enjoyable inquiry journey. This marks the end of traditional inquiry forms. The quotation creation platform and accompanying visuals are fully customized while adhering to your establishment’s brand guidelines.
Your Quotelo platform for MICE and GROUP requests is fully customized with your brand identity and images of your establishment, immersing your clients directly into your unique world.
Without a digitalized process for Group / Event / Seminar requests, your sales team often has to use elaborate adjectives and adverbs over the phone to help the client imagine your spaces. What an effort it demands from them!
With a request for proposal engine, you – as the hotel’s communication leader – offer a much more effective solution to immerse the client in your establishment. Simultaneously, you introduce them to your complete MICE and Group offerings, while also discovering their specific needs to ultimately create a tailored proposal.
The MICE and Group Booking Engine that we can integrate into your website showcases images of your establishment, rooms, dining facilities, activities, options, and even Day Meeting / Residential Seminar packages. As your clients interact with Quotelo, they gradually immerse themselves in your venue’s atmosphere.
By implementing Quotelo, you equip your establishment with a powerful competitive advantage!
Deliver the finest customer experience right from the moment they make their inquiry.
Imagine a seamless and intuitive sequence of screens that only presents relevant options based on the customer’s preferences and evolving understanding of their needs!
Quotelo’s Booking Engine doesn’t offer the “floral decoration” option if you don’t provide it or if none of your partners do… But it won’t suggest it either if the online customer is looking to rent a plain meeting room or a half-day seminar space… It will propose this option only for weddings, communions, bachelorette parties, or corporate events, for example.
The same goes for room choices: some establishments prefer to showcase all their rooms and let the customer decide, while others prefer not to leave the choice of room to the customer. In that case, we would only ask for the group size, desired room configuration, and necessary equipment from the list of everything you offer.
Quotelo’s Booking Engine adapts to your business strategy and communication approach!
Quotelo also generates Group / Event / Seminar quotes to simplify the lives of sales professionals.
Each client on the online booking engine generates a line on the quote… But what will interest the Hotel Communication Manager is that:
The brand identity is also respected on the quote The quote is a blend of sales brochure + commercial proposal + pro-forma quote The quote offers digital upsells The quote features photos of the establishment, rooms, dining, rooms, extras The quote is highly immersive and seamlessly aligns with the experience and impression left by the Booking Engine
Customers have been impressed by the Booking Engine, and they will be equally impressed by the quote: your hotel brand will leave an indelible mark in customers’ minds, and they will remember your establishment much more than those of competitors not equipped with Quotelo.
All post-signature back-and-forths are also managed within the online application in your branded environment by the client.
This includes the pre-stay or pre-seminar questionnaire, where you know all the questions the salesperson asks 5 or 2 days before the event…
- The rooming list if necessary,
- Dietary restrictions,
- break schedule for seminars,
- contact details for the on-site manager, etc…
All of these questions are now asked digitally, in your branded environment, so that the client remains immersed in your establishment from the initial request to the day of arrival.
This way, you maintain control over your online image and the client’s perception from their first request using the booking engine, all the way to their arrival with the quote, deposit payment, and pre-stay/pre-seminar questionnaire.
Our clients testimonies
- Seamless Request for Quote Process ✅
- Electronic Signature of the Quote ✅
- Digitalized Request for Modifications ✅
- Instant Payment Invoice for Deposit, 1-Click Payment ✅
- Pre-Stay / Pre-Event Questionnaire ✅
Imagine everything running flawlessly, providing a consistent and unforgettable brand experience at every touchpoint with your establishment.
Your clients will undoubtedly remember their digital journey, the online process for every step of their corporate or private event.
By offering such a unique digital experience, you will stand out as a pioneer and leave an indelible mark on your clients’ minds, both before and after their decision!
Your clients have probably never seen such a personalized guide and a sequence of screens so relevant to expressing their MICE or GROUP quote request.
Even event agencies, accustomed to sending the same email to all their hotel ‘suppliers,’ are also interested because they can’t understand why establishments can’t send quotes more quickly… Often, it’s because the requests don’t align with the capabilities of the establishments:
- A group too large compared to the sizes of available rooms
- Requests too exotic compared to what the establishment can offer
- Too short of a timeframe, etc.
With the online request made via the Quotelo Booking Engine, both end clients and event agencies can receive quotes in a matter of minutes. Moreover, they understand why they might not receive a quote from your establishment, as the booking engine limits your offerings to those you can actually provide. For example, a group of 200 people won’t fit in your 100m2 reception room, and you can’t privatize the restaurant if the rest of the hotel isn’t also privatized.
These points will be indicated in the Booking Engine, and your clients will no longer be surprised to receive nothing. Instead, they’ll be amazed at how quickly they can modify their request to tailor it to your establishment if it’s truly your establishment they desire!
Every photo, every descriptive text, every line of the quote, every question asked on the Booking Engine, everything is carefully analyzed, harmonized, and tailored to the client’s request based on their persona…
Yes, Quotelo analyzes the personas of your hotel’s clients and constructs the booking engine accordingly:
- If you have a golf course, the booking engine will offer a pathway for a ‘golfer.’
- If you have thermal baths, the booking engine will propose a ‘thermal treatment’ pathway.
- If you have a corporate clientele, the booking engine will provide a ‘company’ pathway different from that for an ‘association,’ as the offered services may not be the same.
- If you organize bachelor or bachelorette parties (EVG or EVJF), the activities proposed will be different from those for a company coming for their annual conference.
Moreover, the order of screens on the booking engine may vary from one request to another: for a golfer requesting a quote, it is more relevant to first propose the golf courses, then the number of nights, as by choosing multiple courses and seeing all the photos, they might be tempted to extend their stay and therefore spend more…
Being among the first establishments to offer such a personalized digital experience, you will leave an indelible memory with your clients, and your establishment will remain engraved in their minds!
MICE and GROUP digitalization
for quotes / planning / function sheets.
Like many other hoteliers,
say Hello to MICE and GROUP automation.
- No commitment
- operational test starting tomorrow
- maximum intuitiveness: 15 minutes of customized training is all it takes!